Proficy Licensing depends on this service to read the key information. The hardware key service called, " Sentinel LDK License Manager" must be started and running at all times for the license manager to read the license information. When it is verified that computer is properly reading the key, go to step 2) belowĢ) Confirm that the Hardware key service (Sentinel LDK License Manager) is running: The presence of Sentinel drivers (above) will indicate that the computer is reading the key. In the list of "Universal Serial Bus controllers", there should be the following relevant Sentinel drivers:.In Computer Management, click on "Device Manager" and open list for "Universal Serial Bus controllers".Click on Windows Start and Right Click on "Computer" and select "Manage" to open "Computer Management".Verify further in the computer's Device Manager list of "Universal Serial Bus Controllers".Verify this by making sure that the red (amber) light on the key is lit and steady.In order for License Manager to read the license on the Advantage USB key, the computer must first be able to read the key. This is the case if the light on the key is lit.ġ) Make sure the computer is reading the USB key. So, any computer ID that includes any alpha characters will be a clear indication that License Manager is not reading the hardware key. When the License Manager reads the key, the Computer ID will be a series of numbers ONLY and no alpha characters. This means that as soon as the key is inserted in the USB port, the License Manager should read the key. Under normal situations, the new Advantage License USB key (hardware key) works as expected. This article is about particular Advantage Licensing issues whereby the License Manager cannot read the hardware key.
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